Shippiz Inc. — Privacy Policy
1. Introduction and Scope
Shippiz Inc. ("Shippiz," "we," "us," or "our"), a Delaware corporation with its principal place of business in New Jersey, operates the website located at www.shippiz.com and the shipping comparison and fulfillment platform accessible thereon (collectively, the "Services"). This Privacy Policy explains how Shippiz collects, uses, stores, shares, and protects information about users of the Services ("you" or "User").
This Privacy Policy applies to:
- All visitors to www.shippiz.com
- Registered account holders and their authorized users
- API customers and enterprise platform integrators
- Individual users placing shipment orders through the Website
This Privacy Policy is incorporated into and forms part of Shippiz's Terms of Service. By using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
2. Information We Collect
2.1 Information You Provide Directly
- Account Registration Data: Full name, business name, email address, telephone number, billing address, and account password
- Shipment Data: Sender and recipient names, addresses, telephone numbers, package dimensions, weight, declared value, contents description
- Payment Information: Billing name, billing address, and payment method details. Shippiz does not store full payment card numbers
- Communications Data: Content of support tickets, emails, chat messages, and feedback
2.2 Information Generated by Your Use
- Platform Usage Data: IP address, device type, operating system, browser, pages visited, session duration
- API and Integration Data: API keys, webhook endpoints, third-party platform credentials
- Transaction and Log Data: Order history, label generation records, tracking events, shipment status updates
3. How We Use Your Information
Service Delivery: Processing shipment Orders, generating labels, providing tracking, managing your account.
Billing and Payments: Calculating fees, processing adjustments, maintaining transaction records.
Legal and Regulatory Compliance: Complying with applicable laws, fulfilling USPS obligations, responding to lawful subpoenas.
Platform Operations and Security: Detecting fraud, monitoring performance, enforcing Terms of Service.
Analytics: Conducting internal analytics, ML model training, generating aggregated data for benchmarking.
Shippiz does not sell your personal data to third parties.
4. How We Share Your Information
Shippiz shares personal data only with: Carriers (to execute Shipments), Payment Processors, Cloud Infrastructure Providers, USPS (upon request), Legal Authorities (where required), and Business Successors (in event of merger/acquisition).
5. Data Retention
- Account Data — Duration of account plus 3 years
- Shipment and Transaction Data — 7 years
- Integration and API Data — Duration plus 1 year
- Payment Records — 7 years
- Communications Data — 3 years
6. Cookies and Tracking
Shippiz uses strictly necessary cookies, functional cookies, analytics cookies, and marketing cookies (with consent). You may control preferences through your browser settings.
7. Your Privacy Rights
Depending on your jurisdiction, you may request: Access, Correction, Deletion, and Portability. Contact support@shippiz.com with "Privacy Rights Request."
California (CCPA): Right to know, opt out, limit use of sensitive information. Call 1-718-971-1969.
EU/EEA/UK/Swiss (GDPR): Right to object, withdraw consent, lodge complaints.
8. Security
Shippiz implements commercially reasonable security including encryption, multi-factor authentication, access controls, and security assessments.
9. Children's Privacy
The Services are not directed to children under 13. Shippiz does not knowingly collect personal information from children under 13.
10. International Data Transfers
Data is stored and processed in the United States. For EU/EEA/UK/Switzerland transfers, Shippiz relies on Standard Contractual Clauses.
11. Changes to This Policy
Shippiz reserves the right to update this Privacy Policy at any time. We will post the updated Policy and update the "Last Updated" date.
12. Contact Information
Shippiz Inc.
465 Oberlin Ave S, Lakewood, NJ 08701 USA
Email: support@shippiz.com | Phone: 1-718-971-1969
Monday – Thursday, 9:00 AM – 5:00 PM Eastern Time